Refund policy

Return & Exchange Policy :

  • Return or Exchange Request to be made within 7 days of delivery.

  • Exchange orders are placed upon pick up of your return. Limited stock may lead to unavailability of your chosen product; our team will contact you for an alternative in such cases. 
  • Return & Exchange is chargeable, but only minimum shipping costs.
  • Refunds are only made in terms of a Store Credit.
  • Store Credit will be shared once the order is picked up from the customer.

  • Each order is eligible for a return only once. Orders placed using a Store Credit are not eligible for any Returns.

  • In case of any damaged/ defective or missing products in your order kindly reach out to us within 48 hours of delivery. We will not be able to help you if this timeline is exceeded.

  • In the event of damaged merchandise, share images and details through the provided link. Further steps for replacement, store credit, or full refund will be communicated.

  • Misprints and colour differences from website images are not considered damaged products. We only sell handcrafted products and these are all signs of authenticity.
  • The company holds the authority to make the final decision in any case.

  • If your pincode is not serviceable for reverse pickup, you may self-ship the product to our warehouse. 

Return & Exchange Request Process:

  • Contact us via Email
  • State the return reason and select the item to be returned along with images in case of any defect/damages.
  • A return pickup will be initiated for orders within India.
  • Ensure all tags and labels are intact, and the product is unworn.
  • Return or Exchange requests for orders placed using a store credit will be rejected.

Store Credit:

  • A store credit will be issued within 24 hours after the order is picked up. It will be provided via email.
  • The store credit is valid for 365 Days.
  • The credit will be for the sale amount of the returned products.
  • Shipping costs will not be credited back in any case.

Order Cancellations :

  • Incase there is an order cancellation, please do so before it is shipped.

International Orders:

  • If you decide to return your order, you are responsible for shipping the product back and bearing the associated shipping and customs charges.

  • We do not facilitate reverse pick-ups for International Orders.

  • A store credit or refund will be issued for the value of the returned product only.

  • Shipping charges are non-refundable under any circumstances.

  • International Orders are not eligible for exchanges. The refund of shipping charges varies on a case-by-case basis, and ultimately, the company retains the authority to make the final decision.

    Alternatively, customers can request to return the product when someone is traveling from their country to India without incurring additional shipping costs.

     

Refunds:

REFUNDS WILL TAKE 7-14 WORKING DAYS.
Please Note : Refund is made only is terms of STORE CREDIT.

  • The company holds the authority to make the final decision in any case.

  • NEED HELP?

    For any queries or assistance, reach out to us: